For Academies and Companies Only!

Returns/ Refunds

Return and Refund Policy

—–

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

All non-custom items:
May be returned within 30 days of purchase for an exchange or refund.

Custom items:
Any custom item created for you are non-refundable and all sales are final. In the case of defect, we will exchange defective items.

——————————
To complete your return:
——————————
1) We require a receipt or proof of purchase.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at wholesale@bjjfaq.com and a return authorization number will be provided with return details.

* Please do not send your purchase back to the manufacturer without proper authorization.

Refunds (if applicable items)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Custom items
Customized items that are defective may be exchanged only. Unfortunately, custom items cannot be refunded.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

* Please do not send your purchase back to the manufacturer without proper authorization.
—–